Refund of funds

Refund Policy
Refund of funds [v2 04/2024]
Refund of funds

We appreciate your choice and you as a client of Apply LLP. If we have not satisfied any of your requirements or you have your own reasons for terminating cooperation with our company, you can cancel the web hosting service and we will refund your money.

The preamble

This Policy regulates the terms and conditions for the refund of funds paid by the Client in favor of Apply LLP (hereinafter referred to as the Company) for the services provided for in the offer.

The terms of this Refund Policy (hereinafter referred to as the Refund Policy) may be changed by the Company unilaterally without any special notice, the new version of the Refund Policy takes effect from the moment it is posted on the Internet at https://apply.sg and is being distributed for users who pay for the Company's services after its publication on the website specified in this paragraph.

Terms and definitions

For the purposes of the Refund Policy, the following terms have the following meanings:

The website is an online resource located on the Internet at https://apply.sg. Depending on the context, a Website also refers to the Website's software and design (graphic design). Site, any section (subsection) The Website, as well as Information posted on the Website by the Company and Users.

The company is the Limited Liability Partnership "Apply" (BIN 220540005599, Republic of Kazakhstan, Almaty, Bukhar Zhyrau Boulevard, 62B), which owns all relevant exclusive property rights to the Site, to the software and services of the Site, including the rights to the domain name of the Site, and carries out Website administration.

Personal account is a certain closed area of the Website located on the Internet at https://my.apply.sg, which displays information about the User, the number and composition of services received by him, about legally significant User actions on the Site, as well as other information necessary to use the Website and fulfill agreements with the Company.

The User is an individual who accepted the Offer on the Website and paid for the Company's services.

An Offer is a document regulating the legal relationship between the Company and the User regarding the provision of services by the Company to the User through the Company's Website and Services. Published on the Website.

Company Services - paid (paid) services of the Company provided by the offer, namely:

  • granting the User the right to use the Service;
  • providing the User with additional functionality of the Service.

Any terms and concepts used in this Refund Policy that are not reflected in the "Terms and Definitions" section will be interpreted in accordance with the meaning derived from the text of this Refund Policy. If it is not possible to determine the meaning of a term or concept from the text of this Refund Policy, then the meaning of the corresponding term or concept is determined based on the current legislation of the Republic of Kazakhstan, or from established practice on the Internet.

Refund procedure and terms

To refund the funds, the User must send a claim to the support service by e-mail; support@apply.sg or through the system of requests in your Personal Account, indicating the reasons for sending the claim and the details for the refund.

The claim review period is 10 (Ten) business days from the date of receipt.

All requests for cancellation of the hosting service and refund of funds must be submitted in the form of applications (separately for organizations and individuals), the form of which is provided on the official website. apply.sg . When filling out the application form, the Client must provide all the information specified in the application form.

In the application, the Client is obliged to notify the Company's employees of the valid reason for which he terminates his account. At the same time, the technical support service will take reasonable measures to resolve and resolve the situation in order to meet the requirements and wishes of the Client.

If the Client has sent an application for a refund, but at the time of sending the application he still has a debt for exceeding the use of the types of services provided to him according to his hosting plan, this does not relieve him of financial responsibility and he is obliged to repay any existing debt.

In the event of a discrepancy between the information in the Personal Account and that indicated by the Client in the application, refund actions are suspended until the correct information is received.

If the claim is satisfied, the refund period is within one calendar month from the date of receipt from the User of all necessary information for the refund (including full details for the refund).

The refund is made in the amount of the refund amount minus the bank commission (commission of electronic payment systems, etc.) for the transfer of funds from the Company to the Client within 30 business days after the Client's claim is considered.

In order to prevent fraudulent actions, funds can only be returned using the same payment details (to the same bank card) from which they were received by the Company.

If the Client owns several accounts of the Company's Personal Account and wants to terminate one of them, the refund amount can be transferred to the balance of any of the remaining accounts at the discretion of the Client upon his request.

Refunds can only be made if the following conditions are met:

  • the refund is made to the Client's personal or settlement account in any bank of the Republic of Kazakhstan;
  • the refund is made to the Client's card account in any bank of the Republic of Kazakhstan;
  • the remaining amount to be transferred to the personal account of the Client's Personal Cabinet is at least 3,000 tenge.

Refund requests are sent by the Client to the Company's office by mail at: 050057, Republic of Kazakhstan, Almaty, Bukhar Zhyrau Boulevard, 62B.

The refund procedure excludes:

  • refund of funds for domain registration Services, extension of the domain registration period, private domain registration service and transfer of domain name registration to Apply LLP is not possible from the moment of completion of registration, re-registration or renewal of domain name registration;
  • refund of funds for the issued SSL certificate is not possible from the moment of its registration;
  • transfer of the returned funds to a third party.